I decided to write this article to warn everyone using ebay, what can go wrong for the buyer when the goods do not turn up. Recently i won an auction on ebay, which luckily for me was at a low price and what a relief that was after what happened next. After a week had gone by and no goods turned up, i contacted the seller by email, a few days passed and no reply so i wrote another email a bit stronger this time to hopefully get an answer. Another week passed and still no answer, so i decided to file a dispute under ebay policy. Ten days had passed since i had paid which was required, i stipulated in my dispute that i had contacted the seller twice with no reply. Ebay sent me a message stating it would be another ten days until they could judge who in their opinion is liable for the dispute. They sent the seller emails asking for their response to this filed claim against them. I was able to watch the proceedings of the claim via my paypal account under the disputes section. After a further ten days, the seller had not responded to the file against them and i thought i had won, this was confirmed by paypal but then the reality hit home in their reply message to me. It stated that even though i had won the claim, they could not guarantee my money back under ebay policy. I then got a message a few days later stating they had tried to recover the money from the seller but there were no funds to recover for me. Basically if you pay by paypal which i thought was an insured payment service and your goods do not turn up then you are more than likely not to get your money back. The only exception to this, is if they are a power seller which most sellers are not. So i got no goods and no money back, i wonder how many more people have been stung by this from ebay in the past? |
